Passenger slams store for charging 'employee and retention fee'
The discussion was sparked by one disgruntled traveler who passed through Bryant Park Market at JFK Airport's Terminal 5 in New York.
TL;DR
- A traveler at JFK Airport was charged a mandatory 'employee benefit' fee at a bookstore.
- The fee was applied even though the customer used the self-checkout option.
- The receipt indicated the charge was for 'employee and retention programs' and not a gratuity.
- The customer also noted that sales tax was applied to the additional fee.
- The incident sparked frustration among other travelers online.
- A recent survey indicated that a significant majority of Americans find tipping culture to be 'ridiculous'.
- Consumers are reportedly cutting back on tips due to increasing financial pressure.